Comdev Customer Helpdesk is the most advanced helpdesk ticketing system that allows you to establish an online support centre for customers on your website. / Your customers can create support tickets if they cannot find the answer online or from FAQ support. They will appreciate the service thus increasing loyalty to your company and products. / This is the best way to employ 24/7 support to your customers and fast resolution without breaking the bank. Tickets are easy to lookup with priority levels set by the customers. / Key features: automatic reply to support tickets, e-mail notification, ticket replied acknowledgement, customers view, add comments and upload attachments to ticket on the website, all-in-one view of support tickets listing with status, sortable list, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and customizable email contents. / Common help desk requests are replied quickly using the preset canned messages. / It is easy to integrate the support questions with Comdev's FAQ Support since they compliment each other. Replys to help desk tickets can even be directly added to a FAQ knowledgebase, with a simple mouse click. / Customer Helpdesk comes in the One Admin Suite (web based interfacing system specially designed to provide centralized access to all of your / Comdev modules from a single point). The Installation Wizard eases your pain from complicated configuration. Plug it into your web design pages is so easy with just a PHP snippet, and you are ready to provide helpdesk ticketing system on your website. / OSCommerce compatible. Take advantage of our FREE Installation Support. Get your copy today!