Power help desk offers a friendly and easy solution for customer care and support. It features three differenr level of rights for admin(full rights), department heads(enlarged basic rights) and staffs(basic rights). Case registration is by intranet or internet and intuitive operating & handling.Quicker reaction time on newly opened cases,clear separation between assigned and unassigned cases,case survey for the user,PHD is completely based on templates, therefore, layouts can be designed according to personal wishes,user area where the staff can change his own files (phone etc.)