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| Report About Ticket Management System 1.0 |
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You can use this ticket system as a helpdesk for users. Users can open new tickets and view his/her tickets. When there is a reply on a ticket the user will get an e-mail for notification. The admin can view all the tickets and can add a followup (reply) to a ticket.
This ticket system has an anti-spam image captcha, phpmailer for sending e-mails and login, registration included.
All the features are listed below, divided by user and admin.
User features:
- Register an account
- Activate registration (via e-mail)
- Login and logout
- Open a new ticket
- Add a followup (reply) to a ticket
- Get e-mail notification when there is a reply
- Close a ticket
- Open a ticket by adding a followup
- View my tickets
Admin features:
- Login and logout
- View all tickets
- View my tickets (tickets which the admin has replied)
- Add followup (reply) to a ticket
- Close a ticket
- Open a ticket by adding a followup | | Back |
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