Organizations can utilize this interactive software for providing a high quality support to their customers. Using this system, they can get the complete email history of any customer immediately. Using this software, they are able to send the emails sent from their customers to apropriate inboxes such as info, sales, support etc., It performs email routing and work flow processing. This software offers a shared email environment, and a web based interface that is familiar to all and offers powerful security and administration and integrated logging and alerting facilities etc.,