This script is helpful for any business administrators who want to manage and guide their clients online. This tool is also used for managing customer enquiries online. It is provided with knowledge base from which the customers can clarify their doubts that arises on their mind related to the products. MySQL or MS Access database can be used as backend to store the data. It has multilingual support facility and also it allows users to customize the layout of the support form and files can be attached to new tickets. There is a simple calendar for the staff to make daily notes.