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@1 Helpdesk XP Perl 1.20
File ID: 996
@1 Helpdesk XP Perl 1.20
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@1 Helpdesk XP Perl 1.20 Description
Description: Helpdesk XP does not use "Assign/Completed" to segregate tickets. Closing of tickets is not needed. Past tickets are automatically placed at the bottom of the ticket list while newest tickets are placed on top. Also, active tickets (old tickets with subsequent replies) are again moved to the top.
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