The HelpConnection.NET solution can help your company offer excellence in customer support. If visitors don't find the information they need in the knowledge base, they can submit tickets via online forms or incoming email (or your agents can enter the info for them if they call in). The issue will be logged in the system, and the appropriate agents will be notified by email (and on their online home page).
Expinion.net has been specializing in Help Desk software for many years. We have thousands of clients in 142 countries using our software and giving us their suggestions. This has helped to make, what we believe, is the best .NET software available. Our software is affordable, but never cheap.
Admin Features: Customizable fields, advanced search functions, nested categories, no limit to number of agents / clients / issues etc., client grouping, Tasks (To Do lists/calendar for your agents), answer templates (drafts), built-in news manager, contacts area, reporting, escalations, category based alerts for important current information, upload files through the application, store and send internal documents (memos), email clients by group.
Client Features: Clients can read knowledge base, definitions (from glossary), news and alerts. Submit a ticket/question and get emailed notification when ticket is updated. Make notes, bookmarks, retrieve previous ticket info, change password, use the password retrieval tool, and obtain files from the downloads area.
Visit for an online demo, or to request a free 30 day trial download. After using HC for a while, you may think of something that you wish you could do with your HC solution. But, you will probably find that the feature is already there! (There are literally hundreds of optional settings available, some in the admin menu and some in the web.config file.) MS SQL Server database required, runs using asp.NET 2.0+.
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