Live Chat Software for Wordpress 2.1.7
File ID: 92289
Live Chat Software for Wordpress 2.1.7
File Size: 10.0 KB
Live Chat Software for Wordpress 2.1.7 Description
Description: LIVECHAT Contact Center is a fast and intuitive live chat software to enable your sales representatives contact customers on the website. Help online visitors find what they need before they leave your site.
* Increase sales conversion rate and customer satisfaction level.
* Allow customers to chat live with the sales person.
* Increase number of successful transactions.
* Secure and reliable communication channel.
Easy to customize and rebrand chat window. Out-of-the-box chat window templates.
Track visitors in real time. Invite them to chat if they abandon an order or shopping cart.
Analytics & Reporting
Generate reports for each agent with the number of chats, invitations or time spent with the customer.
Multiple languages support
LIVECHAT Contact Center works with:
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Compatible with all browsers
* Internet Explorer (even with IE 6)
* Google Chrome
* Supervise chats held by other agents
* Request and manage your customerd-deOaos desktop with Remote Desktop functionality
* Proactively invite your customers to chat with both Standard and Personal Invitations
* Whisper to other agents and help them with sales process
* Browse history of previous chats with particular customer
* Transfer the customer to another agent
* Organise conference and invite other available agents to chat
* Get notifications about incoming chats and conferences
* See your customersd-deOao details, including current page and geolocalization
* Talk with unlimited customers at a time
* Enable customers queue and start chats on your own with specific clients
* Ban intrusive visitors from chatting
* Spell check in real-time with suggestions and custom dictionaries support
Customer web application:
* Chat using your desktop browser or mobile device
* Know when an agent replies thanks to thetyping indicator
* Request a callback from an agent
* Print the chat log
* Send the chat log to your e-mail address
* Save the chat log to your local drive
* Assess an agent and fill the Post-chat Survey
* Leave a message when all agents are offline
* Be notified about agentd-deOaos reply with a sound alert
* Monitor your website visitors in real-time
* See your visitorsd-deOao status: Online, Invited, Chatting, Offline and more
* Analyse referrers d-deOCt pages your customers came from
* Monitor keywords your visitors entered in search engines
* Check usersd-deOao visit history
* Retrieve customerd-deOaos browser, language, accepted/refused invites and more
* Get notifications about your new visitors
* Install monitoring code on as many websites as you want
* Choose one of available Chat Window templates
* Brand your chat window with your company logo
* Play with custom color themes generator
* Browse Chat Buttons, Standard Invitations and Personal Invitations galleries
* Upload custom Chat Buttons, Standard Invitations and Personal Invitations graphics
* Easily customize your Pre-chat and Post-chat Surveys
* Share common Canned Responses, URL Addresses and Aliases with other agents
* Integrate your Live Chat software with CRM system
* Install new features with Add-ons Manager
* Pre-Chat and Post-Chat Surveys
* Your agents availability
* Average Talk Time, Invites and Chats Traffic Density
* Average Speed of Answer, Average Queue Waiting time
* Google Analytics integration
Related: Visitors, agents, Customers, invitations, Agent, chats, Sales, Standard, Customer, Personal, Window, average, Custom, Browse, Surveys, Buttons, History
O/S:BSD, Linux, Solaris, Mac OS X
File Size: 10.0 KB
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|User Review for Live Chat Software for Wordpress