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LiveHelpNow Help Desk 1.1.1
File ID: 92627






LiveHelpNow Help Desk 1.1.1
Download LiveHelpNow Help Desk 1.1.1http://wordpress.orgReport Error Link
License: Freeware
File Size: 10.0 KB
Downloads: 60
Submit Rating:
LiveHelpNow Help Desk 1.1.1 Description
Description: LiveHelpNow Help Desk plugin/widget once installed will provide your business with must-have help desk functions:

1.

Live Chat System
2.

Trouble Ticket System
3.

Knowledge Base System

LiveHelpNow is reliable, trusted, responsive and award winning Help Desk Software. It will greatly benefit any online venture by increasing sales within the first week of utilization.
Live Chat System

Extremely Affordable, award-winning live chat software

Live Chat System by LiveHelpNow opens the door for your business to connect directly with its customers. Our chat software allows you to interact directly with visitors in the same way you would in a traditional retail store. You would not ignore customers in your store d¬DSdu so dond¬DSdut ignore the customers that are visiting your website every day. It is so easy to use that in less than 5 minutes you can be chatting with your customers. Can't be at your computer? Chat on the go with Mobile Chat!
Ticket System

LiveHelpNow Trouble Ticket System is an advanced management system that basically provides your website with its own helpdesk solution. Instead of receiving multiple emails your visitors can submit enquiries directly through our ticket system. You will have the ability to add automated question status notifications as well as gauge the effectiveness of your own support team. This feature essentially allows your d¬DSdustored¬DSdu to be open even when you are not there d¬DSdu giving you the ability to provide service 24/7/365.
Support System

Make your FAQ dynamic. LiveHelpNow Support system is a multi-functional knowledge base. Imagine all of your questions from chat and ticket coming together in one perfect location that is easily accessible both internally and externally. These questions can easily be published in your company's FAQ and can be fully customized to match your website design. This functionality helps reduce your customer support costs while at the same time improving customer satisfaction.

You might want to have a look at the LiveHelpNow Help Desk widget installation instructions.

Feature List

Live Chat System

* Install anywhere! Any website and any platform!
* Login from anywhere! Web, Windows, Mac...
* Chat window is compatible with all browsers, no exceptions and no limitations!
* 2 step installation: Copy the code to your website, Install operator panel
* Full real time visitor monitoring, find out where your visitors are from, how they found your site, how long they stay on your website, which page the visitor are on... ALL IN REAL TIME
* Professional grade live chat system
* MobileChat - use your internet enabled mobile device to chat with your customers like iPhone, Windows Mobile, Blackberry, Google Phone, Palm, etc....
* Use LiveHelpNow live chat system on unlimited websites and pages, no limitations
* Customize as many differently looking chat windows as you need and link them to one account!
* Huge library of Live Chat buttons provided, or use your own
* Invisible button installation with full visitor monitoring and proactive chat invitations
* Spectrum of proactive features, invite browsing visitors to live chat either automatically or manually
* Everything is customizable, no limitations. Chat windows, Messages, Invitations, Live Chat Buttons, Flows, Business rules, etc.
* Fully secured with 128-bit encryption
* Support for multiple operators, filled with features for real-time operator monitoring and coaching
* Multiple Simultaneous Chat Sessions, one operator can chat with unlimited number of customers at the same time with no stress!
* Push pages while in chat
* Chat session transfer to any other online operator on the account
* Operator to Operator messaging
* "Whisper" Technology
* Operators are able to coach each other! Send private messages into an active chat session assigned to another operator. This message will be visible only to the operator who this chat session is assigned to and not the customer.
* Prospect and returning visitor detection and visitor flagging
* Dynamic billboards. Advertise to your customers in the chat window, up to 10 rotating advertising messages are allowed!
* Save frequently used messages, URLs and images into Canned Responses for "1-click send" in chat
* Spell Check
* Support for ALL languages, no limitations
* Review customer's previous chat history
* Ability to add notes to visitors to make them available to other operators should the visitor come back in the future
* Ban visitors
* Offline window allowing leaving a message when everyone's offline
* Print/Email chat transcripts
* "Typing" notification
* Custom information feed - ability to pass custom information from your website to operators
* 24/7 support 877-LIVE-001
* Free hands on support with installation
* Free live demo
* On-demand custom integration with other CRM systems
* and much more...

Trouble Ticket System

* Full ticket lifecycle from opening to resolution
* Easy to understand and use, straightforward interface to manage customer inquiries
* Customers are able to easily submit new tickets and track their progress on the web
* Easy 1 minute installation on your website
* Track and measure effectiveness of your staff
* Create Knowledge base articles in your Support System based on resolved tickets with a click of a button
* Improve communication with your end users with automated responses and ticket status notifications
* Fuly customizable, no limitations. All screens, labels, information to collect, email notifications, etc. are completely customizable
* Ticket history, evolution of ticket status and actions taken on ticket
* Completely Scalable - manage customer support inquiries, track bugs or manage to-do lists
* Cross-Platform, Web-based Trouble Ticket Software
* Full search of archives (up to 2 years)
* On-demand custom reports (Guaranteed 24 hours turnaround on custom reports development)
* All communications are fully secured with 128-bit encryption
* Public API for easy integration with any other platform
* and much more...

Knowledge Base System

* Install anywhere! Any website and any platform!
* Login from anywhere! Web, Windows, Mac...
* Compatible with all browsers, no exceptions and no limitations!
* 1-click article creation and publishing
* Full knowledge monitoring, find out what your customers are searching your knowledgebase for, what they do and don't like about a particular knownledgebase article... ALL IN REAL TIME
* Professional grade knowledge management system
*

Fully brandable, looks and works identical to your website, completely seamless integration, even published under your URL with NO CODE!
*

Here are some examples:

http://help.livehelpnow.net, http://support.finaldraft.com, http://support.independent-networks.com
*

Capture knowledge from Chat transcripts or Resolved tickets with 1-click all in real-time.
* Fully integrated with LiveHelpNow Chat System and Ticket System
* Fully integrated in operator panel for Operators to quickly search company knowledge and share it with customers in chat or in a ticket
* On-demand custom reports with 24 hour turnaround guaranteed
* Public API for easy integration with other systems
* and much more...

License: Freeware

Related: System, Website, Customers, Ticket, operator, limitations, livehelpnow, Visitors, Visitor, Knowledge, Support, Customer, Custom, Installation, Monitoring, Scripts, Desk, desk scripts, livehelpnow desk

O/S:BSD, Linux, Solaris, Mac OS X

File Size: 10.0 KB

Downloads: 60



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