Omnistar Live is one of the best script available for customer support online with five major components - Live chat support, Help desk, Knowledge base, Contact manager and Document manager with unlimited features,- all through an user friendly interface. This script proves as a single solution to serve all sorts of customer's queries online. Live chat support includes using system tray,online chating with site visitors, push web pages to visitors, operator to operator chat etc., Help desk includes filter email from POP accounts, keep history of all resolved tickets, set priority based ticket subject etc., Knowledge base includes creating customized knowledgebase,-categories,-sub-categories,- FAQ section etc., Contact manager includes features like view statistics, monitor links, create custom fields, internal fields, multiple email campaigns, create and send HTML emails, manage bounce emails etc., Document manager component links documents to users,create multiple access levels and much more. Further, Omnistar offers you to select readily available chat icons or else you can use your own logos and chat icons.
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