A fully featured help desk ideal for companies with more than one technician and several users. Includes email submissions, staff logging, knowledge base, user registration, and more.
PerlDesk is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with...
Chat with visitors on your website. This script can accommodate unlimited customers at no extra cost.
Online support ticketing system for websites that want to show professionalism and deliver high end technical support for their clients. Includes webbased admin control, a built-in FAQ system, searchable ticket database, and ticket/user...
OTRS is an open source ticket request system and has a number of features to manage customer telephone calls and e-mails. It allows all departments such as support, sales, pre-sales, billing, internal IT, helpdesk etc. to respond speedily to...
A simple support request tracking script. It allows for users to submit problems with their hosting accounts and admins to easily see what needs to be done.
This script allows you to build Frequently Asked Question pages without having to edit HTML or upload pages. All is handled via a set of web-based admin forms.
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.
This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto...
Graphically view visitors to your site in real-time. You can push chat, video, ads or anything that your site supports. It allows multiple operators to monitor multiple web sites and features the ability to playback past site activity, analyse...
iTrack Web Interface offers an option to the customers to submit incidents from their web browsers. Each question is allotted a unique number that can be tracked to assess progress. The submitted questions are emailed to the visitor as well as...
A powerful program for helpdesks and work-teams to handle and manage projects and customer service. A ticket is assigned for each issue and the user can later lock/modify/add/close the ticket. It features user-logins, personal profiles and...
Build online documentation and manuals for virtually anything with a click of the mouse. DocBuilder allows non-technical users to easily create and manage online documentation without having to know HTML.
This script lets your users send a problem report. The problem is given a unique ticket number and saved to a flat file database. The admin recieves an email informing them that a ticket has been posted. The admin can comment the ticket and change...
Keep track of your customers questions and potential sales. Allows customers to check on their inquiry status and update their inquiry.
This script queues customer inquiries and forwards each ticket via email to the operator that first claims ownership over it. A solution for service agents that do not have a permanent connection to the Internet or prefer corresponding with...
Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support...
Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study...
This perl application has been designed for Helpdesks and Support Centers and assists them in organizing their email communication with customers. It allows you to assign user-id for a mail to track down how often a user asks for help. It also...
A document manager that automates much of the publishing process for documentation and support information. | 
