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ActivDesk 2
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CGI/PERL > Customer Support
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OTRS is an open source ticket request system and has a number of features to manage customer telephone calls and e-mails. It allows all departments such as support, sales, pre-sales, billing, internal IT, helpdesk etc. to respond speedily to inquiries. Some salient features are agent web interface for viewing and working on all customer requests, admin web interface for changing system things, customer web interface for viewing and sending...



This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto...



iTrack Web Interface offers an option to the customers to submit incidents from their web browsers. Each question is allotted a unique number that can be tracked to assess progress. The submitted questions are emailed to the visitor as well as...



A powerful program for helpdesks and work-teams to handle and manage projects and customer service. A ticket is assigned for each issue and the user can later lock/modify/add/close the ticket. It features user-logins, personal profiles and...



Build online documentation and manuals for virtually anything with a click of the mouse. DocBuilder allows non-technical users to easily create and manage online documentation without having to know HTML.



Keep track of your customers questions and potential sales. Allows customers to check on their inquiry status and update their inquiry.



This script lets your users send a problem report. The problem is given a unique ticket number and saved to a flat file database. The admin recieves an email informing them that a ticket has been posted. The admin can comment the ticket and change...



An online searchable FAQ/News database system for corporate sites. Multiple contributors can be granted differing access priveleges, allowing contributors to be assigned to help manage the FAQ. Includes a search utility.



A document manager that automates much of the publishing process for documentation and support information.



This perl application has been designed for Helpdesks and Support Centers and assists them in organizing their email communication with customers. It allows you to assign user-id for a mail to track down how often a user asks for help. It also...



Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study...



Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support...



This script queues customer inquiries and forwards each ticket via email to the operator that first claims ownership over it. A solution for service agents that do not have a permanent connection to the Internet or prefer corresponding with...



The Faq-O-Matic is a CGI-based system that automates the process of maintaining a FAQ. It allows visitors to your FAQ to take part in keeping it up-to-date. A permission system also makes it useful as a help-desk application, bug-tracking...



An easy to use FAQ management system allowing you to create an organized and easily maintainable FAQ for your website. Add, edit, delete, modify, and sort categories, topics, questions and answers.



A simple script to help create and maintain a web page FAQ list. You write the questions and answers and it deals with the menu options and formatting of pages. Can be customized through templates.



Create & manage a Knowledge Base / FAQ section with ease using an administration back-end. Create/Edit/Remove and customize the output of your FAQ section. Supports multiple groups, e-mailing and searching of FAQ`s Questions that can be...



Simple to use Frequently Asked Questions area generator. This takes questions and your answers and builds you entire FAQ for you. Can keep your sites design also.



This program includes an admin panel, categories, autoresponders, search log, search engine, and more. No HTML experience needed.



Docbuilder is a multi-platform compatible program that allows non-technical users to easily create and manage online documents without having to know HTML.