iTrack Web Interface offers an option to the customers to submit incidents from their web browsers. Each question is allotted a unique number that can be tracked to assess progress. The submitted questions are emailed to the visitor as well as the w
A powerful program for helpdesks and work-teams to handle and manage projects and customer service. A ticket is assigned for each issue and the user can later lock/modify/add/close the ticket. It features user-logins, personal profiles and interface,
Build online documentation and manuals for virtually anything with a click of the mouse. DocBuilder allows non-technical users to easily create and manage online documentation without having to know HTML.
Keep track of your customers questions and potential sales. Allows customers to check on their inquiry status and update their inquiry.
This script lets your users send a problem report. The problem is given a unique ticket number and saved to a flat file database. The admin recieves an email informing them that a ticket has been posted. The admin can comment the ticket and change it
An online searchable FAQ/News database system for corporate sites. Multiple contributors can be granted differing access priveleges, allowing contributors to be assigned to help manage the FAQ. Includes a search utility.
A document manager that automates much of the publishing process for documentation and support information.
This perl application has been designed for Helpdesks and Support Centers and assists them in organizing their email communication with customers. It allows you to assign user-id for a mail to track down how often a user asks for help. It also allow
Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database,
Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support opera | 
